SHOPPING ONLINE

We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website.

You can get an update on the status of your order by logging in to your account on our website. Here you will be able to view up-to-date order statuses and tracking information. You will also be emailed tracking information once your order is shipped. If you have any further queries you can contact info@foxandterrier.com

If you see a product you like on the website that is out of stock, please email info@foxandterrier.com for more information on when the item will become available.

No, once an order has been placed we cannot add additional items to it. If you would like any additional items, however, please place another order on the website.

Yes. Payments on our website are processed securely by Braintree, who are a validated Level 1 PCI DSS Compliant Service Provider. They are on Visa’s Global Compliant Provider List and MasterCard’s SDP List. Your card data is not stored and your contact information is encrypted.

RETURNS

Yes, you can return or exchange any item purchased on our website within 28 days of receipt.

Please email info@foxandterrier.com and one of our team will be in touch to confirm the return. You can then post the item to our Head Office address for an exchange or refund. We would recommend sending using a recorded delivery service.

SHIPPING

Delivery of standard items inside EU is €20.00.

Delivery of standard items for rest of the world is €30.00.

Delivery of standard items inside Estonia via Omniva parcel terminals is €5.49.

If you have received a dispatch confirmation email, there will be tracking information provided. For an update on the progress on your order, you can log into your account on our website or email info@foxandterrier.com.

If you have a specific deadline to receive an order, please email customer services info@foxandterrier.com and we will be happy to see what we can do to expedite your order.

Yes, we ship worldwide.

Tracking information will be included within your shipment confirmation email when we dispatch the order. If you are unable to locate your tracking information, please email info@foxandterrier.com.

FABRIC

No, we only sell by the full metre.

Most of our fabrics are made of 75% natural fibres, which means they pass the cigarette test with no treatment. All fabrics are suitable for domestic upholstery, curtains and blinds. If you would still like your fabric to be fire treated, we can use a 3rd party treatment facility at an extra cost. Please contact info@foxandterrier.com for a quote.

Our fabrics are not water resistant.

If you are calculating for the upholstery of a piece of furniture, please send an image with the dimensions to info@foxandterrier.com and we will advise you on how much fabric to buy.

All of our fabrics are dry clean only.